We Want You to Love Your Order
If there is an issue with your order, we’re here to help. Please read the policy carefully before making a return request.
Return Eligibility
We accept returns under the following conditions:
Items must be returned within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
All original packaging must be included.
Items That Cannot Be Returned
For hygiene and custom production reasons, we cannot accept returns on:
Personalized or custom-made items
Digital products
Sale or clearance items
Earrings or intimate accessories (if applicable to your shop)
Items that show signs of wear or damage
If you are unsure whether your item is eligible, contact us before returning.
How to Request a Return
Please contact us first at [your email] within 14 days of receiving your order.
Include:
Your order number
The item(s) you want to return
A brief explanation of the issue
Photos (if applicable)
We will respond with return instructions.
Please do not send items back without contacting us first.
Return Shipping Costs
Buyers are responsible for return shipping costs.
We do not provide prepaid return labels.
Original shipping fees are non-refundable.
If the return is due to a mistake on our part (wrong item, damaged on arrival), we will cover return or replacement costs.
Refunds
Once we receive and inspect the returned item, we will notify you.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Refunds are issued for the item cost only.
Shipping charges are not refunded.
Exchanges
We currently do not offer direct exchanges.
If you want a different item, please return the original item (if eligible) and place a new order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours with:
Your order number
Photos of the issue
A brief description
We will quickly replace or refund the item.
Lost or Unclaimed Packages
We do not refund for packages that are:
Marked as “delivered” by the carrier
Unclaimed at the post office
Returned due to incorrect address provided by the customer
If the package returns to us, the buyer must pay for re-shipping.